At Advantage Hobby, we try our best for you to be completely satisfied with your purchases. We do what we can to assure you get the exact merchandise you order, and we deliver it in a timely manner. If for any reason you are not satisfied with your order, we will accept returns within 15 days from the date of purchase under the following guidelines:
- Customer MUST file for a return authorization. Please follow the instructions below for information on how to file your return. Customer has 15 days from the date of purchase to file for a return.
- Once approved, return authorizations are good for 15 days only, and are automatically cancelled and rendered no longer valid at the end of the 15 day period.
- It is the customers responsibility to insure that the return items are sent and received by Advantage Hobby within the 15 day return period. Items received past the 15 day return period are subject to return to the customer
- Returned merchandise must be in unused condition and in its original unopened packaging, and must be returned to us within 15 days from the date of purchase. A restocking fee of 10%-20% based on refund type selected will be applied to all returns.
- Advantage Hobby does not accept returns on International Orders.
- The mounting of upgrade parts, installation and use of Electronics (Gyros, Governors, Batteries, Chargers, etc), charging of batteries, flying of pre-built models, and other similar actions constitutes used merchandise. Advantage Hobby does NOT accept returns on used merchandise. Advantage Hobby does not accept any returns on Lithium Polymer (Lipo) batteries. Any item that has had the package opened will be deemed as used, and will not be accepted for return.
- Items that are returned in a condition deemed by Advantage Hobby as "Not new" due to packaging damage, missing parts, or signs of possible use will be denied return. The customer will be liable for return shipping costs on items not accepted for return. If customer is unwilling to cover return shipping costs, products returned will be discarded at the descretion of Advantage Hobby.
- Advantage Hobby does not accept returns on ANY electronic items without prior approval.
- Product Exchanges
- Damaged Merchandise
- Defective Merchandise
- Lost Shipments
- Missing Parts
To request a return, please follow these instructions:
- Go to your order history.
- Find the order with the item(s) you want to return.
- Open the order details.
- Click the 'Request a Return' button found above the order details.